INTRODUCTION
Dawn to Dusk Safaris respect your privacy. This privacy statement outlines the type of personal information we may collect about you and how we may use it. We may update this statement from time to time, so please check it occasionally. By using our websites and/or providing personal information to us, you agree to the terms of this statement.
Collection And Use Of Personal Information
“Personal Information” includes information such as your name, address, telephone number, email address, IP address, activities and product preferences. Generally, you may visit our websites and enjoy our products without providing us with any personal information. However, from time to time we may need to collect your personal information for a specific purpose, for example in order to allow you to take part in a competition or product promotion. You may also decide to allow us to contact you about our products. We will always endeavour to ensure that there is information readily available to you concerning the purposes for which your information is being processed. We will not use your information for any other purposes.
You may choose to use social media in order to contact us or find out about our products. You should be aware that the data which you contribute on social media is frequently subject to the privacy terms of the websites concerned, which are not under our control, and is therefore not covered by the terms of this privacy statement. We recommend that you read the terms of use of all social media you use, including in particular the information on privacy and how you can control the use of your personal information.
In common with many other businesses, we derive statistical data from the personal information we collect in order to analyze the effectiveness of our sales and marketing. We may share this statistical data with third parties, but not in a form which allows you to be identified or targeted.
Use Of IP Addresses
An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organization’s local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.
Visiting Other Websites
Our website may provide links to websites operated by companies outside Dawn to Dusk Safaris as a service to our users. This privacy statement does not apply to those sites. Please ensure you check the legal and privacy statements posted on each site you visit.
Disclosure
Personal information includes information such as your name, address, telephone number, and e-mail address. Generally, you may visit our website without providing us with any personal information. However, from time to time we may need to collect your personal information for a specific purpose, for example providing you with information that you have requested. We may also have statutory obligations to collect your personal information, such as the obligation to collect data on ethnic origin and disabilities under South African employment equity legislation (applied only to South African residents during the application process). If there are other purposes for which we will use your personal information, we will tell you at the time of collection. By providing this information, you consent to the use and disclosure of your personal information for the purposes notified.
We may disclose your personal information to our associated companies and to third parties for the purposes made known to you. Apart from this, we will not sell, transfer or disclose your personal information to third parties unless we have your express consent, if we need to do so in order to fulfil any request you may have made, or where we are lawfully requested to make disclosure by a regulator or a law enforcement authority.
From time to time we may need to transfer your personal information from one jurisdiction to another. In such cases we will always endeavour to ensure that your information will be treated in accordance with the standard applicable in your stated country of residence.
Security And Accuracy
The security of your personal information is important to us. We have put physical and technical procedures in place to maintain this. Only authorised staff has access to your information.
If you have submitted personal information to us and would like to see it, to delete it from our records, or to update it, then please use the opt-out or unsubscribe tools on any marketing email you may receive from us, or visit the contact us page.
Analytics Cookies
We use Google Analytics to analyse the use of our website. Our Google Analytics only set first party cookies.
The information generated relating to our website is used to create reports about the use of our website.
Google’s analytics privacy policy is available below:
Google Privacy Policy
Manage Your Cookies?
In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing them. Through the browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that might possibly have saved the consent for the installation of Cookies by this website. It is important to note that by disabling all Cookies, the functioning of this site may be compromised.
This privacy notice forms part of your agreement with Activitar.
During our interactions, you share personal information with Tornado Tour Systems (Pty) Ltd, trading as Activitar, registration number 2004/000954/07.
This notice tells you what to expect when we collect information from you and how we use it.
It is part of our agreement with you, and we may need to update it occasionally. When we do, we will inform you. You should read this notice along with our terms and conditions that apply to the products and services you use.
If you have any questions about this policy, please contact us by email at privacy@activitar.com or by phone on +2787 250 0276
We collect your information in the circumstances outlined below. Sometimes we are required by law to collect your information, for instance, if tax legislation forces us to collect personal information.
We need some general information before we can enter into an agreement and you can begin to use our reservation system and online distribution service.
We collect your:
company name
contact details
VAT number
banking details
details related to your operating processes and offerings
details contained in your company registration documents
identity documents of your mandated officials
proof of address of your mandated officials
proof of banking details
We use this information to:
load you on our services and configure the system
set up and process payments via the payment gateway
communicate with you
provide training
process orders
provide your offerings to clients via activitar.com
provide support
send you statements, receipts, invoices or any other legal documents that relate to your transaction
fulfill our legal obligation to use or disclose your information
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. In other instances, we are required by law to collect your information, for instance tax legislation forces us to collect personal information. |
In order for our service to function properly, ‘customer data’ is generated and collected. This includes your, and your clients’ personal information. We collect your clients’ names, contact details, and details about their bookings.
We use customer data to process bookings and reservations on our reservation system and distribution service, to analyse and improve our services and to identify and solve problems where they may appear.
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. |
When you contact us by social media, email, our support service or telephone with a query, complaint, or request, we collect the information contained in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
Legal basis for processing: Data protection legislation allows us to process personal information when it is in our interest and we have chosen the least invasive way to process the information. It is in both our interest to reply to, investigate, and resolve your queries, complaints, and requests. |
We have a monthly newsletter that is delivered by email.
We’ll ask you whether you want to receive the newsletter, if you agree it is important that you know you can unsubscribe at any time by following the unsubscribe link at the bottom of the email or by contacting us.
Legal basis for processing: Data protection legislation allows us to process personal information when you have given us your express consent. |
We do not knowingly collect the personal information of children without the consent of a parent or guardian.
We use service providers and suppliers who we trust to assist us in providing our services to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them.
We share your information with service providers when they help us to:
store information
process payments
ensure you have access to the services you paid for
deliver our newsletter
help monitor the effectiveness of our promotions and advertising
help us manage our business, for instance accountants and professional advisors.
maintain our website
find and fix errors and performance issues on our website
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services. We will not sell your information or share information with third parties for the purposes of direct marketing (we don’t like spam either).
Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.
We will not retain your information for longer than we need to, unless we are legally required to do so. Most of your personal information will be retained for 5 years from the date of your last transaction with us. However, we may keep your contact details for longer for marketing and mailer purposes.
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.
We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.
You also have a role to play in keeping your information secure. For example, you should never share personal information with us in an email, because while our servers are protected, it is still possible that email can be intercepted. Instead, contact the Activitar support team at +2787 250 0276, which will connect you to Chris Coetzee, our information officer.
You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.
You have the right to
ask us what we know about you;
ask what information was sent to our suppliers, service providers, or any other third party;
ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you;
unsubscribe from any direct marketing communications we may send you; and
object to the processing of your personal information.
You can request access to the information we have about you, or correct your personal information by contacting our deputy information officer at privacy@activitar.com. It can take us up to 21 days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.
If you are in the European Union, you have these rights in terms of the GDPR:
The right to be informed about the collection and use of your personal information.
The right to access your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may charge a fee in some circumstances. We will let you know if this is the case.
You have a right to have inaccurate personal information corrected or completed if it is incomplete. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to have your personal information erased, also known as the ‘right to be forgotten’. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to request that we restrict or suppress your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to reuse your personal information for your own purposes across different services, also known as the right to data portability.
You have the right to object to us processing your personal information in certain circumstances. You may make your objection by contacting privacy@activitar.com. We may take one month to respond to your request. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.
You have the right to complain to a supervisory authority in the Member State where you live or work, or where the infringement took place.
You have the right to object to automated decision-making and profiling.
You may ask that a human review any automated decisions that we make about you, express your point of view about it, and obtain an explanation of the decision. You may challenge any automated decision made about you by contacting privacy@activitar.com. We may take one month to respond to your request.
© 2024 Tornado Tour Systems (Pty) Ltd ta Activitar.